Mental Health Pathfinder (MHP) – Technology Stack & Privacy Compliance

At Mental Health Pathfinder, we take privacy, security, and compliance seriously. After careful research and comparison, we've chosen a technology stack that offers the best available tools to meet both New Zealand and international privacy standards — with no expense spared when it comes to protecting your information.

Every platform we use is designed to maintain confidentiality, streamline clinical workflow, and support high-quality virtual mental health care. Our systems comply with the New Zealand Privacy Act (2020), HIPAA, and GDPR, ensuring your information is always handled with the utmost care.

1. Secure Email Communication – Paubox Encryption

All client emails are encrypted using Paubox, a HIPAA-compliant email encryption service.
This ensures your communications, reports, and confidential information are protected from unauthorized access — with no portals or passwords required.

2. Video & Audio Consultations – Carepatron

We use Carepatron to host secure, private video and audio calls.
Carepatron complies with HIPAA, GDPR, and the New Zealand Privacy Act (2020), providing a safe environment for virtual consultations.

3. Clinical Documentation & Transcripts – Carepatron

All notes, reports, and transcripts are securely stored in Carepatron, with:

  • End-to-end encryption

  • Role-based access controls

  • Full compliance with NZ and international privacy regulations

This system keeps your data safe while allowing for efficient and integrated care delivery.

4. Privacy & Compliance Safeguards

We implement strong privacy and security measures across all platforms:

  • End-to-end encryption on all data and communication

  • Data stored only in compliant environments

  • Access restricted to authorized personnel only

  • Regular security audits to maintain and improve data protection standards

This approach meets the highest levels of privacy compliance Recommended

Please refer to the Terms and Conditions provided upon appointment confirmation for further details. Separate Terms apply for individual and corporate clients